This textbook shows readers how food service professionals create and deliver guest driven service enhance value build guest loyalty and promote repeat business readers will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations there is an emphasis on how learning to think and . This textbook addresses successful management and operational tactics used in food and beverage operations how food service operations improve quality standards while reducing expenses and explores ways in which technology can be used to give guests greater value for their dining dollars and improve efficiency. This is the book you need for the food beverage operations course 5th edition has all of the updated information and it matches the new exam test for your certificate i highly recommend the book however it does not contain the scan tron sheet thats needed for the exam ive gone through 2 books on amazon and they were both neatly packaged and shipped within 2 days of each book but . Discussions of leadership and supervision focus on the management and leadership practices specific to a beverage operation including emotional intelligence and the importance of relationships communication recruitment and training and motivation and performance reviews the textbook covers a real world approach to beverage controls purchasing through serving technology design and . Find many great new used options and get the best deals for managing service in food and beverage operations by richard cichy phd and philip j hickey jr 2011 paperback at the best online prices at ebay free shipping for many products
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